Hellodebut is built and run by one person: Artur Ayupov, founder of Arcada LLC. There is no support queue, no offshore tier, no chatbot. Your email reaches him directly.
info@arcadallc.com is the right address for everything: support, billing, refunds, legal notices, press, partnerships, "is this real," and "please stop emailing me." Responses on business days are usually within a few hours, and within 24 hours at worst.
For specific subjects, put one of these in the subject line so it gets routed correctly:
- Refund — refund requests (see Refund Policy).
- Unsubscribe — to be removed from outreach (one-click in any email works too).
- DMCA Notice — copyright notices (see DMCA Policy).
- Security — to report a vulnerability or security concern.
- Privacy — data-access, correction, or deletion requests.
Mailing address
Arcada LLC 100 Sun Ave NE Albuquerque, NM 87109 United States
This is the right address for legal notices and any correspondence required to be in writing. For everything else, email is faster.
What we do not have
- No phone support line. Hellodebut is a one-person operation; a phone queue would mean ignored emails. If a phone call is genuinely necessary to resolve something, email first and we will schedule one.
- No live chat widget on the site (it would be the founder typing while doing something else).
- No support tickets, no portal logins for support. Just email.
Response times
- Refund requests: processed within 5 business days, usually within 1.
- Security reports: acknowledged within 1 business day.
- DMCA notices: acted on expeditiously per the DMCA Policy.
- General questions: within 24 hours on business days.
If you have not heard from us within 48 hours, please assume the email got lost and send it again — that is faster than wondering. The address again is info@arcadallc.com.